Terms of Service

1. Who we are

Golden River Stone LLC is a limited liability company formed in the State of Wyoming, United States, with its principal office at 1007 N Orange St, 4th Floor, Suite 4590, Wilmington, DE 19801, USA. In these terms "we" and "us" mean that company, and "you" means the business that uses the service.

2. What the service does

We connect to your account with a third-party field-service system — currently Jobber — and, on a schedule, we:

• read quotes, invoices, clients and payment records from that account;
• send follow-up emails to your customers on your behalf, under your business name, about quotes they have not answered and invoices they have not paid;
• where you also connect an accounting system, compare the two and report differences to you.

We are an independent developer. We are not affiliated with, endorsed by, or acting for Jobber, Intuit, QuickBooks, or any other system we connect to. Their trademarks belong to them.

3. Access to your data is read-only

Our application requests read permissions only. We do not request, and therefore cannot exercise, permission to create, change, void or delete any record in your connected account. You grant access through that system's own authorisation screen, you can see the permissions before you agree, and you can revoke them from that system at any time without contacting us. Revoking access stops the service.

The connected system may describe our access using its own standard wording, which can be broader than what we actually request. What governs is the permission list shown on the authorisation screen and this section.

4. Email sent on your behalf

Messages we send to your customers identify your business as the sender, state that they were sent on your behalf by us, and include a way to stop receiving them. We only contact people who already have a relationship with you through the connected account — someone who asked you for a quote, or who owes you money on an invoice. We do not send marketing to strangers, we do not buy or import contact lists on your behalf, and we do not send text messages.

We honour the follow-up preferences already recorded in your connected account. If a customer is marked there as not receiving follow-ups, they receive nothing from us. If a customer asks us to stop, we record that and stop.

You remain the sender of record for these messages and are responsible for the underlying commercial relationship. We build every message to meet the requirements of the CAN-SPAM Act: honest header information, a valid physical postal address, and a working opt-out that we honour on your behalf. Responsibility under that Act can fall on both the sender and the party that initiates a message, and nothing here shifts it from one of us to the other.

5. The free audit

The audit is free and carries no obligation. It reads your connected account once, counts what is outstanding, and returns a summary to you. If the numbers are small we will tell you so. Accepting an audit does not start a paid service and does not authorise any message to your customers — sending only begins when you ask for it.

6. Fees, and stopping

Paid plans, if you take one, are billed monthly in advance and are stated to you in writing before the first charge. There is no minimum term and no cancellation fee. You may stop at any time, effective at the end of the period you have paid for; we do not refund part-months. Pilot arrangements, where we provide the service free while it is early, are described to you individually and either side may end them at any time.

7. What we do with your data

We read your data to run the service and for nothing else. We do not sell it, rent it, or share it with third parties for their own marketing. We use ordinary infrastructure suppliers — hosting, email delivery — who process data only to deliver their service to us. Access tokens for your connected accounts are stored encrypted.

If you stop using the service, ask us and we will delete your data and disconnect. Some records may persist in routine backups for a period before they age out. See our privacy policy for how we treat information you send us directly.

8. What we do not promise

We do not promise that following up will win you work, that a customer will pay, or that any particular amount will be recovered. The service depends on a third-party system we do not control; if that system changes, breaks, throttles us, or ends our access, the service may be interrupted. We will tell you when that happens.

The service is provided as is. To the extent the law allows, we exclude implied warranties, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot lawfully be limited, including for fraud.

9. What we ask of you

• Connect only accounts you are entitled to connect.
• Do not use the service to contact people who have no relationship with your business.
• Keep your own obligations to your customers — the work, the pricing, the disputes — which remain yours.

We may suspend the service if it is being used to send messages to people who never asked for them. We would rather talk to you first, and will where we can.

10. Changes

If we change these terms in a way that matters to you, we will email you before the change takes effect, and the "last updated" date above will move. Continuing to use the service after that date means the new terms apply.

11. Law

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Disputes go to the state or federal courts located in Wyoming, and both of us agree to that.

12. Contact

Write to info@goldenriverstone.com, or by post to Golden River Stone LLC, 1007 N Orange St, 4th Floor, Suite 4590, Wilmington, DE 19801, USA.

These terms were drafted by the company, not by counsel, and are published so the service can be reviewed and used honestly. They are not legal advice to you.